CMA report not working

September 06, 2024 02:18

I’m trying to create a CMA report but it's not working

Let’s see if we can find out why your CMA’s isn’t working, and troubleshoot some common issues.

Log out and log back in

Let’s try the simplest solutions first. Go to your Account menu in the top right corner and click Logout. Now log back in.

Try Incognito or Private Browsing Mode

By opening an ‘incognito’ or 'Private' browsing window, your browser is not using any of its stored information - it's downloading information fresh from the World Wide Web.

Right-click (PC) or Control-Click (Mac) on the Chrome icon, then click New Incognito Window.

Right-click Explorer Icon, then click New InPrivate Window.

To enable private browsing in Firefox, click on the hamburger icon at the top right, then click New Private Window. You can also just use the CTRL + SHIFT + P keyboard shortcut.

If you are in an incognito or private window, and your CMA suddenly starts working like usual, it means you will need to clear your cookies and/or cache.

Clear your cookies, cache and browsing history

Things may have changed

Browsers are continuously making slight updates, so you may need to do this quick Google search: How do I clear my cookies and cache? Otherwise, here are our most recent methods.

I'm Using Google Chrome

If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.

Select 'Clear the following items from': Time range - All Time.
Select the checkbox next to Cached images and files.
Select the checkbox next to Cookies and other site data.
Click Clear browsing data.
Close all internet windows and re-open

I'm Using Internet Explorer

Hold Ctrl + Shift + Delete on the keyboard.
Click to clear the Preserve Favorites website data checkbox.
Select the checkbox next to Temporary Internet files and website files.
Select the checkbox next to Cookies and website data.
Click Delete.
Close all internet windows and re-open.

I'm Using Microsoft Edge

Hold Ctrl + Shift + Delete on the keyboard.
Select the checkbox next to Cookies and saved website data.
Select the checkbox next to Cached data and files.
Click Clear.
Close all internet windows and re-open.

I'm Using Mozilla Firefox

If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.

Set Time range to clear to Everything.
Select the checkbox next to Cookies.
Select the checkbox next to Cache.
Select the checkbox next to Active Logins.
Click Clear Now.
Close all internet windows and re-open.

I'm Using Safari

Click Safari in the upper left corner of the screen.
Click Preferences.
Click Privacy.
Select Remove all Website Data.
Click Remove Now.
Close all internet windows and re-open.

Check the search settings

Check the Comparable Sales Radial Search settings to make sure that the settings you have entered have not excluded the property from your search.

Check the following criteria:

Date range
Radius
Price range
Attributes*

*Note:

Try the same search without Attributes. Sometimes the property report will not have correctly updated attributes so won’t appear in the comparable sales. You may need to update the attributes in the report or provide address examples to support to update.

If a property has sold within the last 3 months it’s possible that the sales data has not yet fed through to us, and will not appear in your CMA report.

If you know of any specific properties that should be appearing, or that should have their attributes updated so that they appear in your CMA report, you can contact Pricefinder Support via the Support icon. Let us know the address and we'll make sure the property is as up to date as possible.