Pricefinder login changes - FAQ's

What changes are happening to my Pricefinder login?


We've rounded up all the questions you may have about upcoming changes to your Pricefinder login.

As you may be aware, Pricefinder is a part of Domain Group, and many of our customers also use other Domain products and services to run their day to day property activities.

To make life simpler and more secure for everyone, we are implementing the Domain Group login system across all Domain Group products such as Pricefinder, so that you'll only need one login to access all the Domain Group platforms that your are subscribed to.

This means that in mid to late 2023, you'll be directed to set up a new Domain Group login as we begin phasing out 'native' product-specific logins across Agent Solutions products and replacing these with the current Domain Auth process used by Domain. The Pricefinder native login phase-out is to be rolled out during mid to late 2023.


 

We've listed all the FAQ's we think you may have, but if we've missed any, get in touch with our Support team via the Support icon.

Queries specifically about the login change

Why do I need to log in with a Domain Group login?
The login option on the Pricefinder website is being upgraded to enhance the security of our products, and to protect your data.

As Pricefinder is part of the Domain Group Agent Solutions product suite, this change will also make it easier for you to use one login across our product suite if you use more than one of these products.

This is also a major improvement for our customers that use other Domain Group products as they only need one login.

Is my data being shared with Domain?
Pricefinder is fully owned by Domain Group and is part of Domain’s Agent Solutions product suite. The login option on the Pricefinder website will be upgraded to enhance the security of our products, and to protect your data.

As Pricefinder is part of Domain Group’s Agent Solutions product suite, this change will also make it easier for you to use one login across our product suite if you use more than one of these products.

Is it compulsory to link my accounts?
As the login option on the Pricefinder website is being upgraded to enhance the security of our products, and to protect your data, we are making this change mandatory for all users. If you would like to discuss this further, we can connect you with your Account Manager.
When will the current Pricefinder login be removed?
We are aiming to roll this out during mid to late 2023. The login option on the Pricefinder website will be upgraded to enhance the security of our products, and all customers will be prompted to link their account to a Domain Group login, or, to set up one in order to sign into Pricefinder. To ensure a smooth transition, we recommend linking your account now or when you next enter the Pricefinder website.

 

Pricefinder is a Domain Agent Solutions / Domain Group product

Is Pricefinder a Domain Group product?
Yes, Pricefinder is fully owned by the Domain Group and is part of Domain’s Agent Solutions product suite.

 

App questions

Will the login change apply to both the website and the iOS App?

Yes, the change to a Domain login to access pricefinder.com.au will roll out to both the website and the iOS App.

As the iOS App update is likely to come after the website rollout, there may be a short period of time where you will need your Pricefinder credentials to use the Pricefinder App and your Domain account credentials to use the Pricefinder website.

Please ensure you update your App as soon as an update is available so you can use the same set (of Domain account) credentials for both web and App access.

Will the login change apply to the Android app?
Yes. The Android App links to the Pricefinder website so Android users will also need to set up and/or login in with a Domain account when the change rolls out to the website.

 

API user questions

Will I need a Domain Group login to access the Pricefinder API?
No. Access to Pricefinder API will stay the same. API users can continue to use their Swagger page credentials.
How does the login change affect API users with tokens?
The login change does not apply to Pricefinder API. API users can continue to use their Swagger page credentials.
How can API users reset their passwords?
Your Pricefinder Admin account holder can help you to reset your API password or you can head to https://www.pricefinder.com.au/portal/app?page=ForgotPassword&service=page.

 

Setting up a Domain account / Resetting a Domain account password

What if I don’t have a Domain Login?
That’s ok, it’s easy to set one up. We can help step you through in this article: Agent Solutions Product Logins

 

Logins and passwords

How do I change or reset my Pricefinder password?

If you need to reset your Domain account password, click Log in with Pricefinder then select Forgot your password and follow the prompts.

If you use Google to authenticate, you may have to use your Google workspace settings to change or reset your password. In that case your office administrator may be able to help.

How many password attempts before I get locked out?
You can try different passwords for your Domain account up to five (5) times before you get locked out.
I’ve been locked out of my Domain account, how long before I can try again?
The lockout will only last 5 minutes however, so you can re-attempt after that. This process will keep repeating.
Do I need my own login or can I share?

Yes, you will need your own Domain account credentials to log into Pricefinder. You cannot share Domain account credentials between different users for security and privacy reasons.

If you have reached the limit of new users your Admin Account allows, and would like to purchase additional logins, please contact your Account Manager who will be happy to assist you.

Can Domain automatically set up logins and passwords for us?
No. Domain is unable to auto-create credentials or set up logins and passwords for you, for security and privacy reasons.
Why do I see an ‘Internal Server Error’ message every time I try to use my Domain account to log in?
To log in, try heading directly to the Pricefinder website, avoiding any bookmarked or saved URL paths.

 

Third party/CRM user questions

Do I need a Domain account to connect to Pricefinder from my CRM/ third party?

No, if you’re connecting to Pricefinder API from your CRM/ a third party, you’ll just need your Pricefinder credentials.

However if this is the first time you're trying to connect to the Pricefinder API via your CRM/ a third party, you’ll need to click on 'Forgot your password?' to create a password.

This method is only required for first time access to the Pricefinder API. Make sure to use your email address (the email you received your Pricefinder invite on) as the username when logging in.

 

Training mode

Will training mode be affected?
Nothing will technically be impacted. Users still get provisioned the same way. Account Linking is currently in the first phase, an optional step.

 

Free Shared Access to Pricefinder / Property Report

Does the login change affect free shared access (one-time/24-hour access) to Pricefinder and/or a Property Report?
There is no impact to the sharing of one-time access to Pricefinder or to the sharing of a Property Report - the links will continue to work as they currently do.

 

Admin Accounts: Adding New Users

How can I create new users under a parent account?

If you are, or have, an Admin Account for Pricefinder.com.au, you can create new users and set them up by following the steps here: Create a new user.

When the added user receives your invite and accesses Pricefinder.com.au for the first time, they will be asked to create a Domain login and to link the email address on which they were added. This is for security and privacy reasons.

Please ensure that your added users know to link the email address on which they were invited.

If you have reached the limit of new users your Admin Account allows, and would like to purchase additional logins, please contact your Account Manager who will be happy to assist you.

Can I add additional user licences to my account?
If you would like to purchase additional user licences, please contact your Account Manager who will be happy to assist you.
Can newly added users access Pricefinder after setting up their login and password via an invite?

When the added user receives your invite and accesses Pricefinder.com.au for the first time, they will still be asked to create a Domain login and to link the email address on which they were added.

When setting up their Domain login they should use a different password to any password they used to initially set up through the emailed invite link. This is for security and privacy reasons.

Please ensure that your added users know to link the email address on which they were added.

Will added users purchased by a Parent Account need to set up their own Domain login?

When the added user receives your invite and accesses Pricefinder.com.au for the first time, they will be prompted to create a Domain account and to link the email address on which they were added.

When setting up their Domain account they should use a different password to any password they used to initially set up through the emailed invite link. This is for security and privacy reasons.

Please ensure that your added users know to link the email address on which they were added.

Why is there a ‘Link with Pricefinder’ screen appearing after I’ve set up my Domain login?

This screen would have appeared because the email you used during your Domain login set up did not match the email you normally use to access Pricefinder or the email used to send you your Pricefinder invite.

If you’ve landed on a Link with Pricefinder page but cannot seem to use the credentials you set up for a Domain account, try using the:

a) Login and password you originally used to access Pricefinder, or
b) The credentials you entered when you first clicked through your Pricefinder invite (email).
c) If you are new to Pricefinder and have not yet created any credentials to link your to your Domain account, we can help you to create these.

This will then grant you immediate access to Pricefinder.com.au

The next time you head to Pricefinder.com.au, you will be prompted to enter your Domain account details and your other credentials will no longer be needed from there on.

 

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Why do I have to agree to T&C's again?

If you have moved, e.g. moved from one State to another, the terms and conditions that apply to the use of a product like Pricefinder may also change, due to the specific requirements of the State you are located in.

You may also be asked to review Pricefinder terms and conditions if Domain has made an amendment to any part of them.

Pricefinder won't load after I’ve verified my email and clicked ‘Continue’

If you reach the ‘Success’ screen after signing up for a Domain account and verifying your email address, your Domain account is active. There is a temporary issue with the ‘Continue’ button that the team is working hard to resolve quickly.

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To access Pricefinder in the meantime, simply return to the login page and login in with your new Domain account credentials.

If you have any feedback about this article please let us know in the comments.
If you need further assistance from our Support Team contact us via the Support icon during business hours.

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