Pricefinder login changes - FAQ's

The login option on the Pricefinder website is being upgraded to enhance the security of our products, and to protect your data.

As Pricefinder is part of the Domain Group Agent Solutions product suite, this change will also make it easier for you to use one login across our product suite if you use more than one of these products.

This is also a major improvement for our customers that use other Domain Group products as they only need one login.

Pricefinder is fully owned by Domain Group and is part of Domain’s Agent Solutions product suite. The login option on the Pricefinder website will be upgraded to enhance the security of our products, and to protect your data.

As Pricefinder is part of Domain Group’s Agent Solutions product suite, this change will also make it easier for you to use one login across our product suite if you use more than one of these products.

As the login option on the Pricefinder website is being upgraded to enhance the security of our products, and to protect your data, we are making this change mandatory for all users. If you would like to discuss this further, we can connect you with your Account Manager.

We are aiming to roll this out during mid to late 2023. The login option on the Pricefinder website will be upgraded to enhance the security of our products, and all customers will be prompted to link their account to a Domain Group login, or, to set up one in order to sign into Pricefinder. To ensure a smooth transition, we recommend linking your account now or when you next enter the Pricefinder website.

Yes, Pricefinder is fully owned by the Domain Group and is part of Domain’s Agent Solutions product suite.

Yes, the change to a Domain login to access pricefinder.com.au will roll out to both the website and the iOS App.

As the iOS App update is likely to come after the website rollout, there may be a short period of time where you will need your Pricefinder credentials to use the Pricefinder App and your Domain account credentials to use the Pricefinder website.

Please ensure you update your App as soon as an update is available so you can use the same set (of Domain account) credentials for both web and App access.

Yes. The Android App links to the Pricefinder website so Android users will also need to set up and/or login in with a Domain account when the change rolls out to the website.

No. Access to Pricefinder API will stay the same. API users can continue to use their Swagger page credentials.

The login change does not apply to Pricefinder API. API users can continue to use their Swagger page credentials.

Your Pricefinder Admin account holder can help you to reset your API password or you can head to https://www.pricefinder.com.au/portal/app?page=ForgotPassword&service=page.

That’s ok, it’s easy to set one up. We can help step you through in this article: Agent Solutions Product Logins

If you need to reset your Domain account password, click Log in with Pricefinder then select Forgot your password and follow the prompts.

If you use Google to authenticate, you may have to use your Google workspace settings to change or reset your password. In that case your office administrator may be able to help.

You can try different passwords for your Domain account up to five (5) times before you get locked out.

The lockout will only last 5 minutes however, so you can re-attempt after that. This process will keep repeating.

Yes, you will need your own Domain account credentials to log into Pricefinder. You cannot share Domain account credentials between different users for security and privacy reasons.

If you have reached the limit of new users your Admin Account allows, and would like to purchase additional logins, please contact your Account Manager who will be happy to assist you.

No. Domain is unable to auto-create credentials or set up logins and passwords for you, for security and privacy reasons.

To log in, try heading directly to the Pricefinder website, avoiding any bookmarked or saved URL paths.

No, if you’re connecting to Pricefinder API from your CRM/ a third party, you’ll just need your Pricefinder credentials.

However if this is the first time you're trying to connect to the Pricefinder API via your CRM/ a third party, you’ll need to click on 'Forgot your password?' to create a password.

This method is only required for first time access to the Pricefinder API. Make sure to use your email address (the email you received your Pricefinder invite on) as the username when logging in.

Nothing will technically be impacted. Users still get provisioned the same way. Account Linking is currently in the first phase, an optional step.

There is no impact to the sharing of one-time access to Pricefinder or to the sharing of a Property Report - the links will continue to work as they currently do.

If you are, or have, an Admin Account for Pricefinder.com.au, you can create new users and set them up by following the steps here: Create a new user.

When the added user receives your invite and accesses Pricefinder.com.au for the first time, they will be asked to create a Domain login and to link the email address on which they were added. This is for security and privacy reasons.

Please ensure that your added users know to link the email address on which they were invited.

If you have reached the limit of new users your Admin Account allows, and would like to purchase additional logins, please contact your Account Manager who will be happy to assist you.

If you would like to purchase additional user licences, please contact your Account Manager who will be happy to assist you.

When the added user receives your invite and accesses Pricefinder.com.au for the first time, they will still be asked to create a Domain login and to link the email address on which they were added.

When setting up their Domain login they should use a different password to any password they used to initially set up through the emailed invite link. This is for security and privacy reasons.

Please ensure that your added users know to link the email address on which they were added.

When the added user receives your invite and accesses Pricefinder.com.au for the first time, they will be prompted to create a Domain account and to link the email address on which they were added.

When setting up their Domain account they should use a different password to any password they used to initially set up through the emailed invite link. This is for security and privacy reasons.

Please ensure that your added users know to link the email address on which they were added.

This screen would have appeared because the email you used during your Domain login set up did not match the email you normally use to access Pricefinder or the email used to send you your Pricefinder invite.

If you’ve landed on a Link with Pricefinder page but cannot seem to use the credentials you set up for a Domain account, try using the:

a) Login and password you originally used to access Pricefinder, or
b) The credentials you entered when you first clicked through your Pricefinder invite (email).
c) If you are new to Pricefinder and have not yet created any credentials to link your to your Domain account, we can help you to create these.

This will then grant you immediate access to Pricefinder.com.au

The next time you head to Pricefinder.com.au, you will be prompted to enter your Domain account details and your other credentials will no longer be needed from there on.

 

If you have moved, e.g. moved from one State to another, the terms and conditions that apply to the use of a product like Pricefinder may also change, due to the specific requirements of the State you are located in.

You may also be asked to review Pricefinder terms and conditions if Domain has made an amendment to any part of them.

If you reach the ‘Success’ screen after signing up for a Domain account and verifying your email address, your Domain account is active. There is a temporary issue with the ‘Continue’ button that the team is working hard to resolve quickly.

To access Pricefinder in the meantime, simply return to the login page and login in with your new Domain account credentials.